TeamGaia 星籍會員權益說明
TeamGaia Star Citizenship Membership Benefits & Terms

🎫門票及周邊優先購權利
🎫Early Access to Tickets & Merchandise

📌本公司主辦之活動（包括但不限於音樂節、演唱會、見面會、簽售會等），於會員期間內皆享有提前公售優先搶購的權利。
📌Star Citizenship members enjoy access to ticket sales one day before the general public for events organized by TeamGaia throughout their membership. Eligible events include, but are not limited to, music festivals, concerts, fan meetings, and autograph sessions.

📌每位會員每場活動優先購限購兩張
📌Members can purchase tickets one day before the general public for TeamGaia-organized events.

📌優先購的訂單必會獲得比公售更靠前的序號
📌Tickets purchased during the early-access sale will have earlier entry numbers than tickets purchased during the general sale.

📌演出優先購將全面開票，售罄之票種將不再於公售時販售
📌All ticket categories will go on sale during the early-access period. Any category that sells out during early access will not be available during the general sale.

📌本公司所推出的太空港周邊&藝人官方代理之限量周邊商品、專輯線上預購，會員同享有優先購買資格
📌Members also enjoy early access to online pre-orders for Spaceport merchandise, limited-edition merchandise .

 ⚠️特別注意⚠️
⚠️Important Notes⚠️

-若優先購時購買至多二張票卷，公開售票時依然可以購買至多四張票卷。
-Purchasing up to two tickets during the presale does not affect your general sale limit. You may still purchase up to four tickets during the general sale.

-特定演唱會VIP權益若推出的限定周邊販售規則，或僅於演唱會現場販售的周邊則不適用優先購，請詳閱並依各活動公告為準。
-Early access doesn’t apply to merchandise subject to special sales arrangements for VIP benefits at certain concerts. Please refer to each event's official announcement for details.

🎁 首波限定會員禮
🎁 Welcome Gift for Members

-前300名星籍會員將獲得隨機禮品乙份；會員禮以寄送形式於購買會員後，由全家店到店發送，請填寫正確收件門市，相關安排依公告為準。
-The first 300 Star Citizenship members will receive a random gift, shipped via FamilyMart after purchase. Please provide the correct pickup store. Details are subject to official announcements.

📸不定期抽獎掉落
可享有抽選公司主辦活動藝人相關福利的專屬資格。本公司將不定期抽選幸運會員送出限定福利或演出門票等。
📸Surprise Giveaways
Members are eligible to enter exclusive giveaways at events. Lucky members will be selected at random from time to time and may receive special rewards.

 📅 會員年費&期限
📅 Membership Fee & Validity

會員費用：NT$399
會員效期：2026/11/1~2027/12/31
Membership Fee: NT$399
Membership Validity: 2026/11/1~2027/12/31

-本會員資格自購買日起開通生效，效期至 2027/12/31 止（中途購買者到期日亦相同）。
-This membership takes effect on the date of purchase and remains valid through December 31, 2027 (the expiration date remains the same for mid-term purchases).

-每場演出將發送優先購連結及優先購資格碼郵件，優先購買資格須於各活動公告優先購截止時間內購買會員方可獲得該場次的優先購買資格。
-Members will receive an early-access link and code will be emailed for each event. Membership must be purchased before the deadline announced for each event.

會員注意事項
Membership Terms & Conditions

1. 權益限本人使用，不得轉讓、加價或供他人冒名使用，若有加價轉讓之舉報，將移送法辦並終身取消會員資格。
   Benefits are non-transferable and for personal use only. Reselling at a markup may result in legal action and permanent membership cancellation.
2. 本服務屬即時開通之數位內容，經您同意購買後即完成提供，不適用 7 天鑑賞期退換貨。
   This digital service is fulfilled immediately upon purchase. By purchasing, you consent to immediate provision and waive the 7-day right of withdrawal.
3. 會員購買、取消、退款及解除契約等事項，依相關法令及會員服務條款辦理。
   Purchases, cancellations, refunds, and termination are subject to applicable laws and membership terms.
4. 主辦單位如需調整會員服務內容，將另行公告，並依法保障會員權益。
   TeamGaia may modify membership services with notice, in accordance with applicable laws.
5. 會員申請所提供之個人資料，將依個人資料保護相關法令處理。
   Personal information will be handled in accordance with applicable data protection laws.
6. 若需要更改會員個人資料，需洽詢本公司。
   To update your personal information, please contact TeamGaia.

如有其他疑問，請洽主辦IG @gaia_entertainment_
For further inquiries, please contact Instagram: @gaia_entertainment_

✦ 其他資訊

1. 商品如有瑕疵、缺件或寄送錯誤等情形，請於收到商品後聯繫主辦單位協助處理。
   For defective, missing, or incorrect items, please contact the organizer after delivery.
2. 所有商品數量有限，售完為止。
   All items are available while supplies last.
3. 商品圖片僅供參考，實際商品顏色可能因螢幕顯示、拍攝光線等因素略有差異，請以實際收到之商品為準。
   Product images are for reference only. Actual colors may vary slightly.
4. 商品將依主辦單位作業流程依序安排出貨，實際出貨時間可能因訂單量、商品備貨狀況、物流配送、天候或其他不可預期因素有所調整；如有重大延遲或異動，將另行公告或通知。
   Shipping schedules may vary depending on order volume, stock status, logistics, weather, or other unforeseen circumstances.
5. 寄送運費需由消費者自行承擔；若因包裝規格或實際出貨需求，部分訂單可能分為多個包裹寄送，運費將依實際配送分別計收。
   Shipping fees are paid by the customer. Orders may be split into multiple shipments, with fees charged separately.
6. 請務必確認收件人姓名、電話及地址等寄送資訊正確且完整。若因資料填寫錯誤、地址不完整、拒收或無人領取等因素導致包裹退回，如需再次寄送，購買者須負擔包裹退回及重新寄送所產生之相關費用。
   Please ensure all shipping information is correct. Any return and reshipping costs caused by incorrect information, refusal, or unclaimed packages will be borne by the purchaser.
7. 為保障雙方權益，收到商品後於拆封時請全程錄影。若商品有瑕疵、缺件或寄送錯誤等情形，完整開箱錄影可作為後續確認及處理之依據。
   We recommend recording the full unboxing process as supporting evidence for any product issues.
8. 主辦單位保留於必要範圍內調整商品販售方式、出貨安排及相關權利，如有異動將另行公告。
   The organizer reserves the right to adjust sales, shipping arrangements, and related details when necessary.

｜PURCHASE NOTES 購買須知｜

• 付款方式可選擇 KKTIX 信用卡購票、ATM虛擬帳號。
  Payment options include purchasing tickets through KKTIX with a credit card.
• 請務必於演出日前關注主辦單位IG官方粉絲團，詳讀確認商品領取時間及相關規範，以免損害自身權益。
  Please be sure to check the instagram official website of the organizer before the event for merchandise pickup times and related regulations.
• 以上活動內容，主辦單位保留異動之權力。
  The promoter reserves the right to change these terms & conditions at any time.
  
  

｜會員購買方式｜

• 本節目網站購票僅接受已完成手機號碼及電子郵件地址驗證之會員購買，購票前請先"加入會員"並盡早完成"手機號碼及電子郵件地址"驗證，以便進行購票流程，建議可於會員"設定"中的"報名預填資料"先行存檔「姓名」和「手機」，可減少購票時間快速進行下一步。
  The ticket purchase for this event through the website is only available to members who have completed verification of their phone number and email address. Before purchasing tickets, please "join as a member" and promptly complete the "phone number and email address" verification process to facilitate the ticket purchase procedure. It is recommended to save "name" and "phone number" in the "pre-fill information for registration" section under "settings" to expedite the ticket purchase process. This can be done in advance to reduce the time required for purchasing tickets and proceed quickly to the next steps
• 為了確保您的權益，強烈建議您，在註冊會員或是結帳時填寫的聯絡人電子郵件，盡量不要使用Yahoo或Hotmail郵件信箱，以免因為擋信、漏信，甚至被視為垃圾郵件而無法收到『訂單成立通知信』。
  To ensure your rights, it is strongly recommended that when registering as a member or during checkout, you avoid using Yahoo or Hotmail email accounts for the contact person's email. This is to prevent issues such as email blocking, leakage, or being marked as spam, which may result in not receiving the "Order Confirmation" notification.
• 每個訂單成立後會向您發出「訂單成立通知」電郵。電子郵件可能因不同因素未能寄到您的郵箱，因此僅作交易通知之用。沒收到「訂單成立通知」電郵不代表交易沒有成功。 在購票流程中 一旦無法確認訂單是否交易成功，請前往會員帳戶的「訂單」查詢您的消費資料。只要是成功的訂單，皆會顯示您所消費的資訊；若查不到您所訂購的資訊或是收到訂單逾期取消的通知，即表示交易並未成功，請重新訂票。若您是付款失敗，請於付款期限之內再次嘗試用信用卡付款。
  The order confirmation notification email may not be delivered due to various factors and is provided solely for transaction notification purposes. Not receiving the order confirmation email does not necessarily mean the transaction was unsuccessful or that the credit card payment failed. Please attempt to make the payment again within the payment deadline, even if you have received a successful authorization SMS or email from the bank. If the order is canceled due to expiration, it means the order was not successfully completed, and you should proceed to reorder.If you are unable to confirm the success of the transaction on the website, please check your consumption details in the "Orders" section of your member account. Any successfully placed order will display the details of the tickets you purchased. If you cannot find the tickets you ordered, it indicates that the transaction was not successful, and you should proceed to place a new order.
• KKTIX網站購票：
  Ticket Purchase on KKTIX Website：
  建議購票前先加入會員並通過"手機號碼及電子郵件地址"驗證，請務必在活動啟售前24小時完成驗證，售票當天無法保證能驗證成功，24小時之內才驗證手機成功的帳號恕無法確保能順利購票。
  It is recommended to join as a member and undergo verification of 'phone number and email address' before purchasing tickets. Please ensure to complete the verification within 24 hours before the event goes on sale, as successful verification on the day of ticket sales cannot be guaranteed. Accounts that verify their phone number successfully within 24 hours may not be guaranteed a smooth ticket purchase
  • 進行手機號碼驗證，但收不到簡訊怎麼辦？請點我
    If you are unable to receive the SMS for phone number verification, what should you do? Please click here
  • 付款方式：信用卡(VISA/MASTER/JCB)、ATM虛擬帳號
    Payment methods: Credit Card (VISA/MASTER/JCB)、ATM
  • 為強化信用卡網路付款安全，KKTIX售票系統網站導入了更安全的信用卡 3D 驗證服務，會員購票時，將取得簡訊驗證碼，確保卡號確實為持卡人所有，以提供持卡人更安全的網路交易環境。信用卡3D驗證流程為何？
    To enhance the security of online credit card payments, the KKTIX ticketing system website has implemented a more secure 3D Secure (3DS) authentication service for credit cards. When members purchase tickets, they will receive a verification code via SMS to ensure that the card number belongs to the cardholder, providing a safer online transaction environment
  • ATM虛擬帳號付款注意事項：僅限於台灣金融機構開戶所核發之提款卡並已開通「非約定帳戶轉帳」之功能，每筆訂單若超過$30,000無法選擇ATM虛擬帳號付款，請務必於期限內付款，逾期未付款訂單將會自動取消
    ATM virtual account payment notes: Only debit cards issued by financial institutions in Taiwan with the "non-designated account transfer" function activated may be used. Orders exceeding NT$30,000 cannot select ATM virtual account payment. Please pay within the deadline — unpaid orders past the deadline will be automatically cancelled.
  • KKTIX購票流程圖示說明 請點我
    KKTIX Ticket Purchase Process Diagram Explanation, Please Click Here.

｜退貨辦法｜

消費者請求退換票之時限為購買票券後3日內(不含購票日)，購買票券後第4日起不接受退換票申請，請求退換票日期以退票申請日(未取票)或郵戳(已取票)寄送日為準，退票需酌收票面金額5%手續費。
例：2026/10/31購買，退票截止日為2026/11/3 (含)，2026/11/4 (含)起的退票不再受理。
退款時間請詳閱 KKTIX退換票規定。
The deadline for consumers to request a refund is within 3 days of ticket purchase (excluding the purchase date). Refund requests will not be accepted from the 4th day after purchase onward. The refund request date is based on the date the refund application is submitted. A handling fee of 5% of the ticket's face value will be charged.
Example: If purchased on 2026/10/31, the refund deadline is 2026/11/3 (inclusive); refund requests from 2026/11/4 (inclusive) onward will no longer be accepted.
For refund timing, please refer to KKTIX REFUND POLICY.

｜注意事項｜

1. 請勿於拍賣網站或是其他非KKTIX正式授權售票之通路、網站購票、也不要透過陌生代購進行購票，主辦單位與KKTIX均無法保證票券真實性。除可能衍生詐騙案件或交易糾紛外，以免影響自身權益，若發生演出現場無法入場或是其他問題，主辦單位及KKTIX概不負責。
   Please refrain from purchasing tickets through auction websites or other unauthorized channels outside of KKTIX's official ticketing platform. Do not purchase tickets through unfamiliar proxy services. Both the organizers and KKTIX cannot guarantee the authenticity of tickets. To avoid potential fraud or transaction disputes that may impact your rights, it is advised not to buy tickets from unauthorized sources. In the event of entry issues or other problems at the venue, neither the organizers nor KKTIX will be held responsible.
2. 若有任何形式非供自用而加價轉售（無論加價名目為代購費、交通費、補貼等均包含在內）之情事者，已違反《文化創意產業發展法》第十條之一第二項規定：將票券超過票面金額或定價販售者，按票券張數，由直轄市政府、縣（市）政府處每張票面金額之十倍至五十倍罰鍰，請勿以身試法！
   Engaging in any form of resale for profit (regardless of reasons such as proxy fees, transportation costs, subsidies, etc.) is in violation of Article 64, Paragraph 2 of the Social Order Maintenance Act. Additionally, according to Article 10-1, Paragraph 2 of the Cultural and Creative Industries Development Act, those selling tickets at prices exceeding the face value are subject to fines ranging from ten to fifty times the face value per ticket, imposed by the municipal or county (city) government, depending on the number of tickets. Please refrain from engaging in such activities to avoid legal consequences.
3. 現場取貨者須憑票券兌換商品，票券視同有價證券，請妥善保存，如發生遺失、破損、燒毀或無法辨識等狀況，恕不補發。
   For on-site pickup, please redeem the merchandise with the ticket. The ticket is considered a valuable security document, so please keep it safe. In the event of loss, damage, burning, or any condition that renders it unidentifiable, replacements will not be issued.
4. 請勿攜帶相機、攝影機、DV、錄音機入場，未經主辦單位同意，禁止拍照、錄影、錄音。
   Please do not bring cameras, video cameras, DV devices, or recording devices into the venue. Without prior consent from the organizer, photography, videography, and audio recording are strictly prohibited.
5. 消費者必須以真實姓名購票及填寫有效個人資訊，協助親友購買票券，應取得該個資所有人同意，一旦以虛假資料購買票券已經涉及刑法第二百十條「偽造私文書罪」：「偽造、變造私文書，足以生損害於公眾或他人者，處五年以下有期徒刑。」 ；且依文化創意產業發展法第十條之一第三項規定：「以虛偽資料或其他不正方式，利用電腦或其他相關設備購買藝文表演票券，取得訂票或取票憑證者，處三年以下有期徒刑，或科或併科新臺幣三百萬以下罰金。」，主辦單位及KKTIX皆有權利立即取消該消費者訂單，請勿以身試法!
   Consumers must purchase tickets and provide valid personal information with their real names. When assisting friends or family in purchasing tickets, consent from the individual whose personal information is being used must be obtained. Purchasing tickets with false information may constitute a violation of Article 210 of the Criminal Code: "Forgery of Private Documents," which carries a penalty of up to five years of imprisonment. Additionally, according to Article 10-1, Paragraph 3 of the Cultural and Creative Industries Development Act: "Using false information or other improper means to purchase tickets for cultural and artistic performances through computers or other related devices, and obtaining booking or ticket collection certificates, shall be punished with imprisonment for up to three years or fined up to NT$3 million, or both." The organizers and KKTIX have the right to immediately cancel the consumer's order in such cases. Please refrain from engaging in unlawful activities.
6. 購票前請詳閱各活動頁注意事項，一旦購票成功視為同意上述所有活動頁注意事項。
   Before purchasing tickets, please carefully read the notes and guidelines on each event page. Once the ticket purchase is successful, it is considered as an agreement to all the guidelines mentioned on the event page.